Studio Policies
Our policies are designed to support our teachers and members, and help us create a positive and respectful studio environment for everyone.
We know that life happens and plans can change. These guidelines help us make sure our classes run smoothly, our teachers are supported, and as many members as possible have the opportunity to move with us.
All bookings are self-managed through the Flex & Flow Pilates App or our website.
Booking & Cancellations
8-Hour Cancellation Window
Classes cancelled within 8 hours of the class start time will be forfeited.
A $5 late cancellation fee may also apply.
Classes cannot be rescheduled within the 8-hour cancellation window.
Cancellations must be made via the Flex & Flow Pilates App or our website. We cannot accept cancellations via DM, text, phone or email.
Please cancel as soon as you know you cannot attend.
No Shows
If you do not attend a booked class and have not cancelled beforehand:
Your class pass will be forfeited.
Weekly Members will be charged a $10 no-show fee.
If you have an unexpected circumstance, please contact our team.
Running Late
Studio doors are locked once class starts.
If you arrive after the class has started, you will not be able to enter and your spot may be given to a standby client.
A class missed due to arriving late will be treated as a No Show/forfeited session.
Waitlists
Waitlists can move at any time, up to 1 hour before class.
If you are on the waitlist and a spot becomes available, you will be automatically moved into the class. Once you have been moved into the class, our standard cancellation and no-show policies apply.
If you can no longer attend, it is your responsibility to remove yourself from the waitlist.
Waitlists & Package Credits
You must have an active class pass/membership. If you are using a package, please ensure your booked and waitlisted classes do not exceed your available package credits.
If you book more classes than your package allows, casual class rates may apply.
Email & SMS Notifications
Our studio communications are sent via email and sms.
Please ensure email notifications are switched on in the Flex & Flow Pilates App and check your spam or junk folder regularly.
It is your responsibility to ensure you receive important booking and studio communications.
If you need help activating your email or sms communications, please send us an email!
Group Classes
Our group classes are for ages 16 years and over.
Babies and children can only attend Mums, Bubs & Bumps classes.
All Flex & Flow group classes are female-only.
All classes are subject to availability. Flex & Flow Management reserves the right to cancel classes or make changes to the timetable at any time.
Packages & Services
All package and service purchases are strictly non-refundable, non-transferable and cannot be extended.
Need Help?
For questions about your booking, cancellation, waitlist, membership or anything else, contact our team: