Studio Support and Administration Assistant

About the Role

We’re seeking a dedicated, organised and customer-focused Studio Support & Administration Assistant to support the day-to-day operations of our studios.

This is a casual, deliverables-based role rather than a set-hours position, with workload and hours varying according to the needs of the business.

You will need to be available for approximately 10–15 hours per week, Monday to Friday.

We’re looking for someone who is highly organised, has a keen eye for detail, communicates clearly and professionally, and genuinely cares about creating a welcoming, supportive and inclusive experience for our community.

Key Responsibilities

  • Provide exceptional customer service via email, phone and in person, ensuring every client feels welcomed and supported.

  • Manage client accounts and assist with bookings, enquiries, class schedules, payments and cancellations.

  • Confidently operate booking, direct debit and payment systems.

  • Maintain studio cleanliness, presentation and organisation to ensure a professional and inviting environment.

  • Assist with emails, data entry and general administrative tasks.

  • Create and manage email campaigns to communicate with and engage our community.

  • Assist with studio events, workshops and community initiatives.

  • Develop a basic understanding of Pilates and its benefits to confidently support and assist clients.

  • Work closely with the wider team to ensure the smooth day-to-day operation of our studios.

Key Selection Criteria

  • Previous experience in an administration, reception or customer service role.

  • Familiarity with Mindbody or a similar booking management system is preferred.

  • Confident using a range of digital systems, including Google Workspace and Canva.

  • Excellent organisational skills and attention to detail, including strong grammar and written and verbal communication.

  • A warm, friendly and professional communication style.

  • Ability to work independently, take initiative and work collaboratively as part of a team.

  • A genuine interest in Pilates, wellness and movement.

  • A proactive attitude and willingness to learn and take ownership of your responsibilities.

Join a Thriving Team

At Flex & Flow Pilates, you’ll be joining a welcoming, supportive and passionate team that genuinely values its people and community.

You’ll have the opportunity to:

  • Work in a positive and supportive studio environment.

  • Be part of a team that values inclusivity, connection and well-being.

  • Help create a five-star experience for our members.

  • Be part of a growing Melbourne-based Pilates business.

  • Enjoy complimentary Pilates membership as part of the role.

Location & Hours

This is a hybrid role with flexible work arrangements, including working across our four studio locations and remotely.

Approx. 15 hours per week, with the potential for additional hours as business needs grow.

How to Apply

To apply, please send your resume and a cover letter addressing the key selection criteria to:

admin@flexandflowpilates.com.au

Applications close midnight Sunday, 13 September 2026.